FAQ



Where do your products coming from?
How long is the shelve life of your products?
What is in your dried fruits?
What is in the spices?
I do not have much time and I am only able to come shopping short before you close!
What is this on the shelf? I have never seen this before!
Why you do not sell this or that article?
Why my favorite product is not available today?
Why do we not deliver?
What is the order on your website for?
What kind of wooden flowers do you have on offer?

Where do your products coming from?
We source our products all over the world. Depending on the product we take them from areas where they grow naturally. There they have perfect conditions and can develop the full taste. The ripe fruits will be dried and processed directly in the country of origin. back

How long is the shelve life of your products?
The date "best before" is the time the products minimum will keep there specific taste and structure without any compromisses. But even after it can be so. Please consider that the date is only valid if the products are stored between 5-20 degrees celsius and 70% humidity. back

What is in your dried fruits?
We offer natural products, products with preservatives and sugar or products in organic quality. Please ask our staff what contains a specific product. back

What is in the spices?
Spices and nothing else. We think that spices have enough flavor and do not need aditional flavor enhancer or salt. back

I do not have much time and I am only able to come shopping short before you close!
This should not be a problem! For this case we have created the pre-order option. Whenever you have time, just send us your requirements with the order form of our website. We will prepare your order and you can collect it, when it is convenient for you. So you can save a lot of time. back

What is this on the shelf? I have never seen this before!
If you ask yourself this often you visit the House of Fruits, we did a good job! We are regularly trying to find new and unknown fruits and vegetables and even try to offer it to you. We hope you have enough courage to try it. Our staff members are happy to give you information about the product and where it come from. Of course you can taste a sample. back

Why you do not sell this or that article?
We want to offer you high quality products. All follows a simple rule: What we do not want to buy and eat we will not offer it to you! Products containing mainly food color and sugar you will never find with us. back

Why my favorite product is not available today?
There might be several reasons for this. Our focus is to offer you only highest quality and freshness. If there is no product fulfilling these high standards available, we will rather not sell it at all than offering you lower quality.
Another reason might be the season of the fruit or vegetable. Depending on the weather some products might temporally not be available.
The third important reason applies mostly to the exotic fruits or specialities. Due to the small quantity sold and the long transport distances these products are not shipped daily to Europe. back

Why do we not deliver?
The shipping costs exceed the average purchase a lot. For this reason we decided not to deliver! In special cases, depending on the conditions, we can agree on a delivery. Please send us a request over the contact form. back

What is the order on your website for?
We are providing you with the opportunity to pre-order your shopping list. We will prepare your purchase and keep it ready for collection. With this opportunity we want to save your time and give you the option to get even bigger quantities. The purchase will not be delivered. You have to pick it up at the House of Fruits and even pay there. back

What kind of wooden flowers do you have on offer?
We have a wide and continously changing assortment of wooden flowers! The pictures on the website are only samples. Depending on the season and our preferences you will find different types of flowers. back